Frequently Asked Questions
The following are the TOP questions commonly asked about Astro Jump® party rental products and services.
Do you deliver and set up?
Absolutely! An ASTRO JUMP® courteous driver will deliver and set up each inflatable rental and insure that it is clean and in good working condition before your party starts and come back to take it down after the party is over. Set up normally takes about 15-30 minutes per piece, and take down is about the same. Most areas in & around Metro Atlanta receive this service included in the rental cost. Some areas outside of Atlanta may incur an additional delivery fee. Please contact our office to verify our FREE delivery areas. Please note that we are unable to deliver to an apartment complex.
What kind of power is required?
ASTRO JUMPS® plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the Inflatable equipment should be no more than 100ft from that outlet. If you would like to set up an ASTRO JUMP® at a park or place without an electrical outlet within 100ft, let us know when placing your order and we can arrange to use a generator for an additional charge.
What type of surface can the ASTRO JUMP® be placed on?
The safest surface is a level grassy area. However, we can set up on concrete and asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper ground covers and anchors for your event.
How much room do I need to set up an ASTRO JUMP?®< br /> When you call to reserve your rental, we can let you know the dimensions for the particular inflatable piece you will be renting. Please check our website for "space needed" info on any piece of ASTRO JUMPS® equipment.
Are ASTRO JUMPS® safe?
Yes. Our ASTRO JUMPS® are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the ASTRO JUMP®. Most of our equipment is covered for weather protection (direct sun & light rain) and they have netting to allow for great visibility and air circulation.
What if I have a problem during my party?
Problems are not very common here at ASTRO JUMP®, but we have a procedure in place to make sure you enjoy every minute of your rental period. In the event that you experience any difficulties or have any questions while any of our equipment is at your event, Please call the emergency number that is listed on the top of every contract (Given to you at the time of delivery). This number is in place so we can ensure that everything goes well with your rental. If you experience an issue and don’t let us know, We don’t have a chance to assist you or fix any problems. No refunds or credits will be issued if you have experienced any difficulty and call to notify us after the fact. No Exceptions!
Are you Insured?
Yes. Our ASTRO JUMP® office is independently owned and operated. It is a requirement that all offices carry a liability insurance policy. Please note: All individuals and companies that rent from ASTRO JUMP® are required to sign a liability waiver prior to set up, contact our office for a copy if needed. We CANNOT set up our equipment until the liability waiver is signed.
Is there a deposit required to reserve ASTRO JUMP® equipment?
Our office does require a $50 deposit per inflatable piece on any order that is less than $500. We require a 50% deposit for any order that is $500 or more. We will need to know the date, time & location of your event as well as the ASTRO JUMP® equipment or package you prefer. We will collect payment (usually Cash or Business Check) the day of the party. Please note that we DO NOT accept Personal Checks. Final confirmation calls are made normally a few days prior to your event. If you wish to pay with a Credit Card, You may do so at that time. If you have any questions or concerns, PLEASE CHECK WITH OUR OFFICE ABOUT THESE TERMS as well as our cancellation policy.
What if I have to cancel?
Not a Problem, Just give us a call no later than the day before your rental is scheduled to be delivered. Please note that all deposits are Non-Refundable in the event of any cancellation. They are transferrable to any new rental within a 6 month period. In the event that you know your new reschedule date, we can make the change immediately as long as the requested equipment is available. The transferred deposit can be used towards any of our inflatable rentals. All deposits expire and are no longer usable after 6 months from the date of your canceled party. In order to transfer the deposit, we must have notification of your cancellation prior to the delivery date. In the event of cancellation upon delivery, your deposit will be used to cover the delivery/labor cost and no longer transferrable. Don’t hesitate to call our office if you have any questions or concerns regarding the cancellation policy.
Can I have my party at a park?
Yes. ASTRO JUMP® equipment is great for parks. We require that you have a verifiable reservation in order to have an ASTRO JUMP® at the park. We do not deliver to 1st come 1st serve parks. Parks in Georgia will not allow the use of water inflatables within any park. Your inflatable rental must be used DRY ONLY! Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this, However we do need at least a one-week notice to accomplish this. Also check to see if a working electric outlet will be available, if not we can arrange for a generator (with 3 days advance notice) for an additional charge.
How do I reserve my ASTRO Jump® party?
Simple! Just dial 1-800-244-JUMP (5867) and one of our friendly "Inflatable Specialists" will reserve your rental equipment or design your custom package. We gladly answer any questions you might have. Be sure to check our web page to preview all of our inventory prior to calling.